![]() “They allow a personal connection and quality care, while also being affordable and convenient, and saving time away from work. “Our patients have always really liked video visits,” noted dermatologist Samit Patrawala, MD, who had already made video visits a staple of his practice before COVID-19. In post-visit surveys, our members have rated our video visits 4.5 out of 5 stars on average. Nationwide, Kaiser Permanente currently conducts more than 27,500 outpatient video visits each weekday on average. More than 80% of our outpatient visits were completed by scheduled video and phone appointments at the height of the shelter-in-place orders in the spring of 2020, and these virtual visits continue to represent about one-third of appointments today as members embrace the convenience, safety, and quality of these options. Kaiser Permanente’s robust telehealth capabilities, including video visits, allowed us to provide high-quality care throughout the COVID-19 pandemic. “It was so nice being able to see the expressions of my doctor’s face right from my laptop.” “It was so simple and worked perfectly,” said Taylor, a Kaiser Permanente member who appreciated the time she saved by not needing to drive and park at her facility, and the ability to keep a strong connection with her physician. But her first visit exceeded expectations. For more information, go to: .Like many Americans, Ginny Taylor had never booked a video appointment with her doctor prior to the COVID-19 pandemic. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. Our expert and caring medical and dental teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Care for members and patients is focused on their total health and guided by their personal physicians, dentists, specialists and team of caregivers. We currently serve more than 10 million members in eight states and the District of Columbia, including more than 520,000 medical and 240,000 dental members in Oregonand Southwest Washington. ![]() Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We are recognized as one of America's leading health care providers and nonprofit health plans. Kaiser Permanente is committed to helping shape the future of health care. Managing their electronic medical record online Mobile and online access to their lab tests and doctor's notes Scheduled telephone visits with their doctor Kaiser Permanente Northwest offers members a number of virtual care options, including:Įmailing and sending photographs to their doctor Virtual care is a way to get care and manage health through the convenience of a mobile device or computer. Urgent care video and telephone visits are ideal for nonemergency conditions such as: Members can also choose to schedule urgent care telephone appointments. Urgent care doctors can also refer patients to a specialty care doctor, order X-rays and tests, and prescribe medication. The video visit details are then documented in the patients' medical records for future reference. The urgent care doctors have access to members' electronic medical record (EMR), so they are connected to a complete picture of their health. Members can schedule urgent care video appointments online at kp.org and conduct the call using either their smartphone or a desktop or laptop computer. We don't want people to delay or avoid seeking care simply because they can't make the trip to the doctor." ![]() "Like our other virtual care offerings, the goal of urgent care video visits is to make it easier for people to get care for themselves and their families. ![]() "When people are sick or injured, it can be hard for them to get to a medical office, and particularly during flu season they may want to avoid sitting in a waiting room with others who are sick," said Rahul Rastogi, M.D., chief operations officer of Kaiser Permanente Northwest's physician group, Northwest Permanente. The urgent care video visits are available to members for no copay. 16, 2015 /PRNewswire/ - Starting this month, Kaiser Permanente Northwest members can save themselves a trip to urgent care by instead talking to a doctor via video, at a time and place that are most convenient for them. ![]()
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